ABOUT THE PRODUCT
OnPulse is designed specifically to track your recovery, sleep and stress, not just to count your steps.
It gives you clear scores and practical recommendations to adjust your training and manage your daily fatigue more effectively.
The design is slim, lightweight and built not to get in the way under a sleeve, during sport or at night.
The goal is for you to forget you're wearing it, so you get continuous and therefore more reliable data.
OnPulse continuously measures your heart rate and heart rate variability (HRV) to analyse your sleep quality and recovery.
It's not a medical device, but a personal optimisation tool that gives you a clear signal: green, amber or red for how you're doing that day.
Yes, OnPulse is built to withstand sweat, intense workouts and everyday splashes.
You can use it confidently as part of your normal training routine (excluding prolonged immersion, as specified on the product page).
OnPulse is available in several colours to suit your style (beige, pink, black, light blue, orange, etc.).
A size guide helps you choose the right fit for both comfort and accurate measurement.
ORDER
Choose your colour and size, add to cart, then check out in a few simple steps.
Payment is secure and the process is optimised for a fast order, even on mobile.
You can pay by card, as well as with fast payment solutions like Apple Pay or Google Pay (where available in your region).
All transactions are secured through trusted payment providers.
As long as your order hasn't shipped yet, it may be possible to change or cancel it.
Contact our support team as soon as possible at support@onepulses.com with your order number.
No, OnPulse has no subscription: you pay for the product once and access your data with no monthly fees.
There are no hidden charges or forced subscription activated during setup.
Yes, you'll receive a confirmation email shortly after your purchase with a summary of your order.
A second email with tracking information will be sent as soon as your parcel has shipped.
SHIPPING & RETURNS
Orders are processed quickly and delivered within a few working days (the exact time depends on your delivery location).
An estimate is shown at checkout and repeated in your confirmation email.
Yes, a tracking number or link lets you follow your OnPulse step by step.
You'll find it in your shipping email and, if you've created one, in your customer account.
You have a 30-day money-back guarantee from the date you receive your order.
For hygiene reasons, the product must still be sealed and unused to be eligible for a refund.
If your product is faulty or you notice an issue on unboxing, contact support@onepulses.com with photos and a description of the problem.
We'll handle the situation in line with our warranty and offer you an exchange or suitable solution.
If the product is faulty or the error is on our end, return shipping costs may be covered.
For a return under our money-back guarantee with a sealed product, the conditions are detailed on our "Shipping & Returns" page.
APP & USAGE
OnPulse connects to the Qwatch app, available on most iOS and Android smartphones.
Just download Qwatch, turn on Bluetooth and follow the pairing instructions.
Yes, OnPulse works without a subscription: you get access to your essential data (sleep, recovery, HRV, heart rate, activity) with no monthly fees.
You stay fully in control of your purchase, with no recurring charges imposed.
No, OnPulse records data even when your phone isn't always with you.
The information syncs to Qwatch as soon as your phone is nearby and connected again.
You'll see your sleep and recovery scores, heart rate, HRV, activity level and how they change over time.
The app turns this into simple advice to help you better manage your training, rest and stress.
No, initial setup only takes a few minutes via Qwatch.
Day to day, all you need to do is wear OnPulse: the app shows you scores and insights that are easy to understand, even if you're not a data expert.
CUSTOMER SERVICE & PRIVACY
You can contact our team at any time by email at support@onepulses.com.
We do our best to respond quickly with practical solutions.
OnPulse is covered by a 2-year warranty against manufacturing defects and abnormal malfunctions.
If an issue is covered by the warranty, we'll repair, replace or refund it according to the terms in place.
Start by checking the cable and charger, and restart your phone and the Qwatch app.
If the issue persists, contact support@onepulses.com with a description of the problem (and ideally screenshots) for a quick diagnosis.
No, your health data is not sold to third parties for commercial purposes.
It's used solely to display your measurements and improve your experience, in line with our privacy policy.
Yes, you can request deletion of your account and data at any time.
Simply reach out to our support team at support@onepulses.com, who will explain the process to follow.
